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Apprenticeships Work! – F.A.C.T.

Apprenticeships Work! – F.A.C.T.

Jan 8, 2015

Ross McAnelly enjoyed volunteering for F.A.C.T. so much that he never left!

Ross first heard about F.A.C.T. (Fighting All Cancers Together) when the Job Centre organised for him to undertake work experience with the charity. When his week-long work experience ended, Ross decided that he wanted to stay with F.A.C.T. and continued to work as a volunteer for a further 5 months.

 

When a new F.A.C.T. shop opened in Gateshead, Ross was appointed as supervisor.

Ross’s hard work was recognised by many; including the shop supervisor. As soon as the opportunity arose, Ross was employed as an Intermediate Customer Service Apprentice. When a brand new F.A.C.T. shop opened in Gateshead, Ross was appointed as supervisor. The role in the new shop has enabled Ross to progress onto a Retail Apprenticeship.

Ross believes that his apprenticeship made him more aware of what is expected in a retail role as well as a greater understanding of how to carry out the role successfully. He said; “Since I started working for F.A.C.T, I have progressed not only in the retail world but also within myself. I have gained valuable skills including communicating with customers and fellow colleagues. I have become more confident in making decisions and I have gained knowledge of the retail environment I work in. Doing a Customer Service apprenticeship via Gateshead learningSkills was a fantastic experience. I was given regular feedback and support from my assessor and work colleagues. This was a great help as it allowed me to progress further. On completion of the apprenticeship I now manage/supervise a team of volunteers on a daily basis and I am confident the future has more to offer as a result.

Ross McAnelly

Ross (left) with his manager Lesley Shaw

I have become more confident in making decisions and I have gained knowledge of the retail environment I work in.

Manager Lesley Shaw is very pleased with Ross, telling us; “As a charity this has been our first experience of taking on an apprentice. We have found the process easy to establish and communication with the assessors excellent. Indeed, we have taken on another apprentice as a result”. Tutor Linda Cain is delighted with Ross’s progress, saying; “Ross has progressed from an assistant to trainee manager gaining valuable experience and knowledge of customer service and retail. It has been a pleasure to work with Ross and see him gain skills & knowledge as well as improve his confidence during his apprenticeships. He has used his knowledge and experiences to train volunteers. FACT provides opportunities, training and support to volunteers and apprentices valuing equality and diversity in their organisation.”

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